Convenience cancellation
Ending a committed term early because priorities, budgets or internal approvals changed.
Enterprise billing · Commercial clarity
Commitments are clear.
Remedies are fair.
Understand how Aries Reach handles subscription changes, non-renewal, billing corrections, service credits and qualifying refunds—without overriding your negotiated agreement.
Your accepted Order Form, master agreement, service schedule and statement of work control pricing, term, renewal, cancellation, credits and refund rights. This Policy supplies clear defaults only where those documents are silent.
THE BINDING AGREEMENT CONTROLSTHE COMMERCIAL LIFECYCLEFrom accepted Order
From accepted Order
to a clear outcome.
Cancellation is not the same as refund. The practical outcome depends on the current service term, the notice requirements and the remedy documented in the Agreement.
Order
Scope, term, fees and renewal are documented before service begins.
Service term
Reserved capacity, licensing, implementation and support remain available as agreed.
Change or notice
Non-renewal, cancellation or scope changes follow the Order Form and its notice method.
Resolution
Access, billing, credits and any refund follow the binding Agreement and applicable law.
WHAT CANCELLATION CHANGESFuture billing stops.
Future billing stops.
Current commitments remain.
A valid non-renewal prevents the next renewal or billing event. Unless the Agreement says otherwise, access continues through the paid term and the Customer should export required data before access ends.
QUALIFYING REMEDIESWhen a refund or credit
When a refund or credit
may be available.
Each request is reviewed against the accepted Order, the relevant Agreement, the evidence and any non-excludable legal right.
EVENTTYPICAL REMEDYSCOPE
Duplicate or incorrect chargeCorrection or refund
Verified excess amount
Charge outside an accepted OrderInvestigation and refund
When Aries AI confirms the inconsistency
Aries AI uncured material breachPro-rata refund
Prepaid unused fees for affected terminated Services
Service discontinuationTransition, replacement, credit or refund
As required by the Agreement
Service-level failureService credit
The remedy stated in the applicable SLA
Mandatory legal rightRequired legal remedy
Any non-excludable cancellation or refund right
COMMERCIAL BOUNDARIESItems normally
Items normally
not refundable.
Enterprise fees reflect reserved capacity, licensing, deployment planning and support readiness—not only measured usage.
Unused capacity
Seats, locations, channels, usage allowances or service time made available as contracted.
Mid-term downgrade
A reduction requested after the service period begins, unless agreed in writing.
Delivered services
Implementation, integration, configuration, training or other work already performed, accepted or irreversibly committed.
Customer or third-party causes
Non-use, Customer delay, misuse, selected integrations or events outside Aries AI’s reasonable control.
Unrecoverable charges
Taxes, duties, bank charges, exchange differences or third-party fees Aries AI cannot lawfully recover.
BILLING REVIEW WORKFLOWA documented path
A documented path
to resolution.
Submit requests within 30 days of the relevant charge or event unless the Agreement or applicable law allows longer. Aries AI aims to acknowledge a complete request within five business days.
info@ariesai.aiSubmit
Email info@ariesai.ai with the subject ‘Aries Reach – Billing Review’.
Identify
Include the organization, Order or subscription, invoice, charge date, amount and authorized contact.
Explain
State the request and attach supporting records. Never send card numbers, passwords or authentication secrets.
Review
We validate authority, the commercial documents, relevant evidence and any mandatory rights.
Resolve
We communicate the decision and, if approved, the form and timing of the correction, credit, refund or account change.
FULL FRAMEWORK · PLAIN-LANGUAGE REFERENCEThe Policy,
The Policy,
by operating area.
The downloadable Word document contains the complete enterprise drafting, request details and legal-review note.
SECTION 01Free Version
Aries AI Reach offers a fully functional free version, allowing users to explore the platform and test all features before deciding to upgrade to a paid plan.
Users have unlimited time to evaluate whether the paid plan meets their needs.
SECTION 02No Refunds
All paid plans are strictly non-refundable because users have the opportunity to try the free version before upgrading. Once a user subscribes or upgrades to a paid plan:
- No refunds will be provided
- No partial refunds for unused time
- No refunds for accidental purchases
- No reversals after the payment is completed
By making a payment, users confirm that they have had sufficient opportunity to test the service and are purchasing with full awareness.
SECTION 03Cancellation Policy
Users may cancel their paid subscription at any time.
- Cancellation stops future billing only
- Previously paid fees are non-refundable
- Access to paid features continues until the end of the current billing cycle
- After cancellation, the account automatically reverts to the free plan
SECTION 04Billing & Payment Responsibility
Users are responsible for:
- Ensuring payment methods are valid
- Managing subscription status
- Cancelling before the next billing cycle if they no longer wish to continue
Failure to cancel on time does not qualify for a refund.
SECTION 05Service Modifications
Aries AI Reach may modify, update, or enhance platform features. Such changes do not entitle users to refunds.
SECTION 06Chargebacks & Disputes
Filing a chargeback without contacting our support team may result in:
- Suspension of access
- Permanent account closure
- Rejection of future service use
If you believe a charge is incorrect, please contact us immediately at info@ariesai.ai.
SECTION 07Contact Us
For questions regarding this policy:
Aries AI Reach
Kindi St, Amman, Jordan
Email: info@ariesai.ai
Enterprise billing review
Resolve the commercial question
with the right evidence.
Send the accepted Order, relevant invoice, charge details and authorized billing contact. Do not send payment-card numbers, passwords or authentication secrets.